FAQ

Laser Machines
Q. What power laser do I need?
A. The laser power that you require is totally dependent on what type of material you intend to cut or engrave. When you speak to your local distributor they will be able to guide you toward the correct product or products to suit yourself or your business.
Q. Where Can I obtain spare parts for my machine?
A. You can contact your local distributor at any time to obtain any additional or spare parts you may require. Click here to find your local distributor.
Q. What should i do if my laser tube fails?
A. Please contact your local distributor who will arrange for an engineer to visit
Q. Where can I find technical help about my machine?
A. There is full technical help on all of our machines in the ‘help’ section of the ApS-Ethos sotware provided.
Q. How do I align my FB cutting machine?
A. On the rare occasion that your laser would need to be realigned we will provide documentation with instructions, alternately call your local distributor to arrange for an engineer to be sent out.
Q. What customised features are available currently?
A. Tray Feed, Roll Feed, Conveyor Feed, Electronic Optical System for compensation registration and software to match the sophistication of design with output demand
Q. What do your machines do?
A. Our laser cutting and engraving machines can cut a wide variety of materials like acrylic, mdf, ply, cardboard and paper. You can also engrave and raster images onto surfaces such as wood and plastic. The control of cutting is so accurate you can engrave onto paper. The air irrigation system attached to the cutting head sends a stream of air or inert gas to the point of cut, this enables you to achieve a consistently clean cut.
Q. How do you control the laser cutter?
A. The lasers are controlled by the cutting software that is included with the machines. The material manager allows you to store a wide range of materials, so you can instantly change from one material to another. Adjustments may be made to the cutting speed and the power so a fine, clean, accurate depth of cut may be achieved
Q. Do you have any delivery/training information?
A. When you purchase a laser cutting machine from CadCam Technology Ltd we automatically arrange installation and training. Contact your local distributor for a demonstration of our laser cutting machines.
Laser Software
Q. Can Ethos be linked directly to any laser cutting machine?
A. Ethos can be linked to the following laser cutting machines:
  • Any CadCam Technology laser cutter
  • AnAgraph
  • Graphtec Corp
  • Mimaki
  • Roland
  • Summa Graphics
  • Q. What vector file can Ethos load?
    A. AI, EPS, DXF.
    Q. What image file can Ethos load?
    A. BMP, JPEG, TIFF, GIF, MEF, PDF.
    Q. How many fonts does Ethos have?
    A. Ethos uses the Windows True Type fonts that are installed on the user’s computer.
    Q. How can I get extra True Type fonts?
    A. Close Ethos and Load the required True Type font into Windows. When you reopen Ethos the font will appear.
    Q. How often is the software upgraded?
    A. There is one major upgrade a year.
    Q. Can the software be upgraded from any version?
    A. Yes the software may be upgraded to a newer version at any time, call your distributor for details.
    Q. Where can I get training?
    A. All our distributors offer training.
    Q. How do I create designs for laser cutting?
    A. Ethos contains easy to use drawing tools that allow you to create designs for laser cutting. Alternatively you can import drawing files into Ethos, these include dxf, ai and eps.
    Q. Can you use other software packages with your lasers?
    A. Ethos is required to run the laser, however a plug in is available for Adobe Illustrator and Corel Draw, this allows the user to draw the designs in Illustrator or Corel and automatically send them into Ethos.
    Q. How do you control the laser?
    A. The speed and the power of the laser may be adjusted to suit individual materials.
    Q. Can I save my settings?
    A. Yes, when you create a new material all its settings are stored in the material manager.
    Q. How do you change materials?
    A. Simply go into the material manager and load the required material.
    Q. Can I engrave?
    A. Yes you can engrave single lines and also raster images and vectors.
    Q. Can I combine cutting and engraving?
    A. Yes this may be done by assigning a cut or engrave effect to each object.
    Embroidery Software
    Q. Can Ethos be linked directly to an embroidery machine?
    A. Ethos can be linked to the following embroidery machines:
  • Brother – All industrial machines & PR’s
  • Barudan – All models with a serial port
  • Happy
  • Merlin Pro
  • SWF
  • Tajima - All models with a serial port
  • Toyota
  • ZSK
  • Q. What embroidery machine formats can Ethos write?
    A. DST, ECS, EXP, FDR, FMC, HUS, ISI, JEF, PES, SEW, TAP, U01, ZSK.
    Q. What embroidery machine formats can Ethos read?
    A. DST, ECS, EXP, FDR, HUS, ISI, JEF, PES, SEW, TAP, U01, ZSK.
    Q. What non embroidery formats can Ethos write?
    A. AI, PDF, BMP.
    Q. What vector file can Ethos load?
    A. AI, EPS, DXF.
    Q. What image file can Ethos load?
    A. BMP, JPEG, TIFF, GIF, MEF, PDF.
    Q. How many fonts does Ethos have?
    A. There are 197 satin stitch fonts. Creative Writer, Artisan Plus and Virtuoso Plus also make use of Windows True Type fonts that are installed on the user’s computer.
    Q. How can I get extra Satin stitch fonts?
    A. Satin stitch fonts may be created using the Virtuoso Plus software, or in Artisan Plus using the Font Creator option, Please contact your distributor for pricing. Most Ethos distributors offer custom font creation.
    Q. How can I get extra True Type fonts?
    A. Close Ethos and Load the required True Type font into Windows. When you reopen Ethos the font will appear.
    Q. Do you trade in other software packages?
    A. Yes we will trade in any embroidery software packages.
    Q. How often if the software upgraded?
    A. There is one major upgrade a year.
    Q. Can the software be upgraded?
    A. Yes the software may be upgraded to a higher level or later version at any time.
    Q. Where can I get training?
    A. All of our dealers offer training, a training CD is also available.
    Q. Does your software have Automatic conversion?
    A. Yes all of our digitising levels have Auto image and vector conversion.
    Downloads
    Please feel free to download PDF brochures of our laser cutting and engraving machines. Click below.
    Enquiry Form
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    General contact
    CadCam Technology Ltd
    5 Crocus Street
    Nottingham
    NG2 3DE
    UK
    +44 (0) 115 844 8050
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